a) Goods not faulty but no longer required by the customer, or where the customer has ordered incorrectly or not specified the correct size or colour, etc, will only be accepted for credit within 5 days of delivery provided they are in perfect condition and in original packaging. A 15% handling charge will normally apply. After 5 days a 25% restocking charge will apply. No goods are accepted for return after 20 days.

b) Goods ordered specially (non stock lines) will not be accepted back for credit unless they can be returned to the manufacturer, in which case a 25% restocking charge plus carriage charge will apply.

c) To return goods, please telephone our Sales Team (01953 885661) quoting the Delivery Note to issue you with a returns authorisation. Drivers are not able to collect products without a collection note.


Goods supplied by Able Cleaning & Hygiene Supplies are guaranteed in accordance with the terms of the manufacturer’s warranty provided with the goods. Our warranty does not apply to wear and tear, or if a product has been damaged or misused. It does not apply to a small number of machines marked “No Commercial Warranty” which are suitable for domestic use only and which must be returned direct to the manufacturer in the event of a breakdown. WARRANTY


If a machine is returned for repair within warranty, where it is found that the machine has been abused or has not been used as it was designed for, the repair will be chargeable. This also applies if a machine has not been maintained properly, e.g. cleaning and descaling where applicable. Machines returned for repair are not reassembled if on quotation you do not require the machine repaired. Loan machines are not available free of charge.